Everything about our products, process, delivery and care. If you can’t find what you’re looking for, we’re only an email away.
Each object is made individually, to order, in the local workshops we collaborate with. We sew cushions, assemble shades and mount lamps by hand, with care for every detail.
All patterns are original — designed and painted by hand in our studio, then transferred onto fabric. Every motif retains the living character of the original drawing.
We don’t currently have a physical store. If you’d like a closer look at a specific product, email us at contact@boldandpanache.com — we’ll happily send additional photos, a short video or a fabric sample.
For pendants, table lamps and shades — yes. The sample itself is free; you only cover the cost of shipping — 5 EUR (20 PLN) within the EU, 15 EUR (65 PLN) outside the EU. Email us at contact@boldandpanache.com with the colour variant you’re interested in, and we’ll send a silk sample so you can see the texture and shade in person.
A sample is a small cut of fabric and may not include all colours used on the finished piece (such as decorative trim or brand signature). It does show the main colour, texture and weave of the silk.
For cushions — as the pattern is applied across the entire fabric, we do not send individual samples. To get a sense of the pattern and colours, we recommend browsing the product and lifestyle photos in our gallery and on Instagram.
Production times depend on the product category:
— Cushions: up to 3 weeks
— Shades and table lamps: up to 4 weeks
— Pendants and wall lights: up to 6 weeks
We don’t currently offer customisation — we work exclusively with the colours and patterns available in the current collection.
Two reasons:
The fabric is alive. Silk has an uneven, characterful texture. On the finished product you may notice subtle thread thickness, variations in pattern placement or slight shifts in shade. These are natural characteristics, not defects.
Screen colour is not real colour. Colour display depends on your monitor, brightness settings and ambient light. If you’d like to be sure of a colour before ordering — email us, we’ll send you a fabric sample.
Yes. All our lamps carry the CE marking, meeting EU safety and electrical standards.
Payments are securely processed by Stripe. You can pay by card (Visa, Mastercard, American Express), with Apple Pay or Google Pay, and — for customers in Poland — via BLIK. The methods shown at checkout depend on your country. All payments are encrypted and processed securely; we never see or store your card details.
You can also pay by direct bank transfer. Just email us at contact@boldandpanache.com and we’ll issue a proforma invoice with our account details.
Our online checkout supports the European Union, the United Kingdom and Switzerland. We do ship to many other countries too — it just needs to be arranged individually, with shipping quoted case by case. Write to us at contact@boldandpanache.com with your destination and the pieces you’d like, and we’ll prepare a delivery quote.
— European Union: 30 EUR (130 PLN) flat rate, complimentary on orders over 450 EUR (1900 PLN). All EU orders are shipped DDP — VAT and customs are handled by us, with nothing to pay on delivery.
— Poland: 25 PLN (6 EUR) flat rate, complimentary on orders over 1900 PLN (450 EUR).
— United Kingdom: 40 EUR (170 PLN) flat rate, complimentary on orders over 450 EUR (1900 PLN). Import VAT (20%) and customs duties are charged upon delivery and are the responsibility of the buyer.
— Switzerland: 70 EUR (300 PLN) for cushions, lampshades and wall lights; 110 EUR (470 PLN) for table lamps; 360 EUR (1530 PLN) for pendants — calculated automatically at checkout. Free-shipping thresholds do not apply. Import VAT (8.1%) and customs duties are charged upon delivery and are the responsibility of the buyer.
Once your order ships, you’ll receive an email with the tracking number and a link to the courier’s page.
Courier delivery times are estimates and may vary slightly — they’re outside our direct control once the parcel is with the courier. Every parcel is fully insured, so your order is protected in transit.
Every parcel is insured. In case of damage, please contact us within 2 business days of delivery — we’ll help you file a claim and replace the product.
Because all our products are made to order and produced individually, we do not accept returns.
Email us within 2 business days of delivery: contact@boldandpanache.com. Photos of the packaging and damage are enough. We’ll replace or repair the product at no additional cost.
If you have other questions or concerns about your order — please get in touch. We’re happy to talk.
We recommend professional dry cleaning. The covers can be removed via a hidden zip. Avoid direct sunlight, which can fade the silk.
Dust gently with a soft brush or a vacuum on low suction. Do not use water, soap or chemical cleaners — they can permanently discolour or deform the silk. Silk shades are not suitable for washing or wet cleaning.
Yes. The socket type (E14 or E27) is specified for each lamp. For the best light quality on silk, we recommend warm LED bulbs (2700K).
— Lacquered brass: dust with a soft cloth. The lacquer protects the surface from oxidation.
— Unlacquered brass: over time it will develop a natural patina — this is the intended ageing effect. To keep the shine, polish with a brass cleaner.
— Antique patina: requires no maintenance.
Silk shades should not be placed in high-humidity areas — steam and condensation can permanently damage the fabric. In well-ventilated bathrooms, away from direct exposure to showers or baths — they are absolutely fine.
Yes — we run the Bold & Panache Trade Programme for designers, architects and stylists. Details are available on the programme page.
Yes — we collaborate with commercial clients. Contact us with your project specification: contact@boldandpanache.com
Yes, on a limited basis. Since all our objects are made to order, rentals are only available for pieces we currently have finished in the studio. Availability changes often — email us at contact@boldandpanache.com with:
— planned rental dates
— type of product and preferred look
— the address where the piece will be used
Rentals are collected and returned in person — we do not offer rentals by post. We offer rentals for selected shoots and projects, subject to Bold & Panache being credited in published materials.
Yes. For EU business customers, providing a valid EU VAT number at checkout allows us to invoice under the reverse-charge mechanism (0% VAT — the tax is accounted for by the buyer in their own country).
For the United Kingdom and Switzerland, orders are shipped as exports from Poland, so our invoice is issued without Polish VAT. Local import VAT (and any duties) is paid by the buyer on delivery, as outlined in our Shipping & Delivery information.
For other countries, please contact us at contact@boldandpanache.com and we’ll advise on invoicing case by case.
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