ENPL

Terms and Conditions

Rules of sale, delivery, complaints and withdrawal from the contract.

In force from 16 June 2026

§1 General provisions

  1. The Service available at boldandpanache.com is owned by NATALIA MALARSKA, conducting business under the name NATALIA MALARSKA la folie studio projektowe, ul. Antoniego Bohdziewicza 25, 01-685 Warsaw, Poland. The business is entered in the Central Register and Information on Economic Activity (CEIDG) under tax number NIP: 6932087942, REGON 362846966.
  2. These Terms set out the rules for using the Service and its functionalities, including the type and scope of services provided (including electronic services provided by its owner), the conditions and rules for placing orders, technical requirements, the manner of concluding and terminating distance contracts, the rules and deadlines for payment, the terms of delivery and the complaint procedure.
  3. You may contact the Seller by e-mail at contact@boldandpanache.com or by telephone at +48 573 215 905.

§2 Definitions

  1. Price – the value expressed in monetary units that the Customer is required to pay the Seller.
  2. Business day – a day of the week from Monday to Friday, excluding public holidays.
  3. Delivery – the delivery of the Goods to the Customer by the Seller.
  4. DSA – Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services (Digital Services Act).
  5. Civil Code – the Act of 23 April 1964 – the Civil Code.
  6. Customer – an entity making a Purchase of goods for its own consumption and acquiring ownership rights, or intending to make such a Purchase. A natural person with full legal capacity (and, in cases provided for by generally applicable law, a natural person with limited legal capacity), a legal person, or an organisational unit without legal personality to which the law grants legal capacity, which has concluded or intends to conclude a Contract with the Seller.
  7. Consumer – a natural person performing a legal act with a trader that is not directly related to their business or professional activity (definition based on Article 22(1) of the Civil Code).
  8. Offer – a proposal of Products available in the Service, including material information about the Product or Service. The Offer may also contain instructions for use or detailed conditions for using a given function (if available).
  9. Privacy Policy – the document setting out the rules for processing personal data, available at https://boldandpanache.com/polityka-prywatnosci.
  10. Product – any Goods or Service within the meaning of Article 2(3) of the Act on Counteracting Unfair Market Practices; a Product is provided for consideration unless stated otherwise.
  11. Physical product – a product subject to physical shipment by post/courier, or which may be collected in person.
  12. Trader – a natural person, legal person or organisational unit without legal personality to which a separate act grants legal capacity, conducting business in its own name and using the Service.
  13. Trader with consumer rights – a natural person concluding a contract directly related to their business activity, where it is clear from the content of that contract that it does not have a professional character for that person, in particular by reference to the subject of their business activity made available under the provisions on the Central Register and Information on Economic Activity (CEIDG).
  14. Terms – these Terms of Sale, setting out the rules for using the Service, placing orders and fulfilling orders by the Seller.
  15. Service – the website boldandpanache.com, through which the Seller sells Products.
  16. Seller – NATALIA MALARSKA, conducting business under the name NATALIA MALARSKA la folie studio projektowe, ul. Antoniego Bohdziewicza 25, 01-685 Warsaw, Poland, entered in the CEIDG under NIP: 6932087942, REGON 362846966.
  17. Goods – the item that is the subject of the contract concluded between the Seller and the Customer.
  18. Contract – the mutual arrangements of the Seller and the Customer setting out their mutual rights and obligations.
  19. Distance contract – a contract concluded without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the moment the contract is concluded.
  20. Service – any activity containing an element of intangibility that consists in acting upon the Customer or their belongings and that does not result in a transfer of ownership rights.
  21. Electronic service – a service provided electronically through the Service, within the meaning of Article 2(4) of the Act on Providing Services by Electronic Means.
  22. User – an entity using the Service.
  23. Purchase – the transfer of ownership to the Customer, whether for consideration or free of charge. 

§3 Electronic services in the Service

  1. The following electronic services are available in the Service: product filtering, adding to favourites, and the shopping cart.
  2. The above services are provided to the extent described directly in the Service.
  3. Electronic services are provided to Customers in the Service on the terms set out in these Terms.
  4. Use of electronic services involves the transmission of data over the internet, which carries the risks characteristic of that network.
  5. It is prohibited to transmit unlawful and illegal content, in particular material promoting terrorism, depicting the sexual exploitation of children, promoting racism and xenophobia, or infringing intellectual property rights. Detailed information on prohibited content is set out in the section “Content restrictions – illegal content and content inconsistent with the Terms, reporting illegal content, point of contact” of these Terms. 

§4 Rules for concluding contracts

  1. The Terms and the Offer set out the rules of cooperation and the conditions for performing the contract.
  2. The Terms are made available to the Customer free of charge. The Customer may record the content of the Terms at any time by downloading, saving to a medium or printing them from the Service.
  3. The Customer may not place an Order using incorrect personal data, anonymously or under a pseudonym.
  4. The Terms and the Offer do not limit or exclude the rights of a Customer who is a Consumer or a Trader with consumer rights arising from mandatory provisions of law.
  5. In the event of any discrepancy between the content of the Terms and the Offer, the Offer prevails.
  6. The Contract is concluded upon clicking the button that clearly indicates the intention to purchase with an obligation to pay, or upon express confirmation of the intention to place an order by electronic means.
  7. Receipt of the order will be confirmed by electronic means.
  8. The Customer is prohibited from supplying unlawful content and is required to use the Service in accordance with applicable law, the Terms and good practice, with respect for personal rights and intellectual property rights (in particular copyright belonging to the Seller or third parties), and in a manner that does not disrupt the functioning of the Service.

§5 Price

  1. The Price is a gross price and includes all taxes required by law, unless the Seller has clearly indicated otherwise in the Offer. Detailed information regarding taxes, including any customs duties or charges arising on shipments outside the European Union, may be set out on the “Delivery & Returns” page.
  2. The Seller is a VAT payer.
  3. The Price does not include delivery costs or other costs the Customer is required to bear, of which the Customer will be informed before placing the order.
  4. The reduced price is the price applicable after a Product price reduction.
  5. The lowest price is the lowest price for the Product applicable during the 30 days before the reduction was introduced; for a product offered for sale for a period shorter than 30 days, the lowest price is the lowest price applicable from the start of offering the Product until the reduction was introduced.
  6. The Seller reserves the right to change Product prices and to run and cancel promotional campaigns. Any changes to Product prices apply from the moment they are introduced on the Service and do not affect contracts already concluded. Promotions run by the Seller cannot be combined unless the terms of a given promotion provide otherwise. Detailed information is provided each time in the terms or rules of the given promotion.

§6 Cooperation and placing orders in the Service

  1. The Customer may use the Service 24 hours a day, 7 days a week.
  2. The Seller reserves the right to temporarily suspend the Service for technical reasons.
  3. Orders placed on Saturdays, Sundays or public holidays are processed on the next Business day, unless the Seller has published different working hours at https://boldandpanache.com/kontakt/.
  4. The Seller uses external payment operators to offer online payments (Przelewy24, Stripe).
  5. The Customer may choose the following payment methods for ordered Products:
    • bank transfer – payable directly to the Seller’s account, after prior contact with the Seller. In the case of bank transfer, the product will be shipped after the transfer has been received and credited to the Seller’s bank account;
    • card payment;
    • electronic transfer – via Przelewy24 or Stripe. To make a payment, the Customer will be redirected to the payment provider’s website on the terms specified by that provider.
  6. The Customer is required to make payment immediately after placing the order, unless otherwise stated in the Offer or in the payment method chosen by the Customer.
  7. To purchase Products through the Service, the Customer should: select the Product to buy from the options available, by clicking “add to cart” or an equivalent button; provide the required information (e.g. Customer data, payment method, delivery method); review the total price for the selected Products, including delivery and any other additional costs; accept the Terms and the order and make payment in accordance with the chosen method. After the order is placed, the Seller will send an order confirmation to the e-mail provided.
  8. After the Contract is concluded, the Seller also sends the Customer its terms, unless they were provided before the Contract was concluded.
  9. The Seller reserves the right to refuse to accept or to cancel an order placed using software, a robot, a crawler, a spider or any automated system or scripted behaviour, or any third-party services used to place an order on the User’s behalf. 

§7 Physical product – order fulfilment

  1. If one or more items are no longer available, the Customer will be informed by electronic means that the contract for the items listed in the message could not be concluded.
  2. The Product ordered by the Customer will be shipped after the Customer has paid the full price together with delivery costs.
  3. The costs and methods of delivery, including any cases in which the Seller covers all or part of the delivery cost (for example, free shipping above a certain order value), are set out on the “Delivery & Returns” page and are presented to the Customer each time before the order is placed. The delivery costs shown in the order summary are binding for the given order.
  4. Orders are fulfilled throughout Poland. Where a delivery time is given in business days, this means all days from Monday to Friday inclusive, excluding statutory public holidays.
  5. Orders are fulfilled outside Poland where shipping to a given country can be selected among the delivery methods.
  6. The order fulfilment time is counted from the day the payment is credited to the Seller’s account and is, respectively: pendant lamps and wall lights – up to 6 weeks; floor lamps – up to 4 weeks; cushions – up to 2 weeks. The detailed fulfilment time is indicated each time in the Offer for the given Product. In any case, the Goods will be shipped no later than within 60 days, unless otherwise stated in the Offer.

§8 Technical requirements

  1. The Customer may use the Service in accordance with applicable law and the Terms.
  2. The Seller states that the public nature of the internet and the use of electronically provided services may involve a risk of personal data being obtained and modified by unauthorised persons; Customers should therefore use appropriate technical measures to minimise these risks.
  3. To use the Service or place an order, the Customer must have: a current version of an internet browser supported by its manufacturer with internet access (e.g. Opera, Mozilla Firefox, Google Chrome); and an active e-mail account.
  4. Where additional technical requirements are necessary to use the Service or the Products, the Customer will be informed before using the Service or placing the order.

§9 Complaints (conformity of goods with the contract)

  1. The Seller is liable for the conformity of the item with the sales contract on the terms set out in Article 43a et seq. of the Consumer Rights Act.
  2. This section sets out the rules of liability for the conformity of performance with the Contract obliging the transfer of ownership of the Goods to a Consumer and a Trader with consumer rights, for contracts concluded from 1 January 2023.
  3. Contracts obliging the transfer of ownership of Goods (in particular sales contracts, supply contracts and contracts for specific work that is goods) are not governed by the provisions of Title XI, Book Three, Section II of the Civil Code of 23 April 1964, but only by the Consumer Rights Act. Detailed information is set out in the Consumer Rights Act, and these Terms are not intended to limit or amend it.
  4. If the Goods are not in conformity with the contract, the Customer may demand their repair or replacement or, in the cases specified in the Consumer Rights Act, may also withdraw from the contract.
  5. The Seller may carry out a replacement when the Customer requests repair, or a repair when the Customer requests replacement, if bringing the Goods into conformity in the manner chosen by the Customer is impossible or would entail excessive costs for the Seller. If both repair and replacement are impossible or would entail excessive costs, the Seller may refuse to bring the Goods into conformity.
  6. If the Goods are not in conformity with the contract, the Customer may make a statement on price reduction or withdrawal from the contract where:
    • the Seller has refused to bring the Goods into conformity or has failed to do so;
    • the lack of conformity persists despite the Seller’s attempt to bring the Goods into conformity;
    • the lack of conformity is significant enough to justify an immediate price reduction or withdrawal from the contract;
    • it is clear from the Seller’s statement or the circumstances that the Seller will not bring the Goods into conformity within a reasonable time or without significant inconvenience to the Customer.
  7. The Customer may not withdraw from the contract if the lack of conformity is insignificant.
  8. In the event of withdrawal from the contract, the Customer shall promptly return the Goods to the Seller at the Customer’s own expense. The Seller shall return the Price together with the original delivery costs (up to the amount of the cheapest ordinary delivery method offered by the Seller) promptly, and no later than 14 days from receipt of the Goods or proof of their return.
  9. If a complaint is found to be justified, the Seller bears the costs of delivering the complained-of Goods and returning them to the Customer, as well as other necessary costs related to the complaint procedure in accordance with the Civil Code.
  10. Where a complaint is found to be unjustified (the Goods are free from defects or the defect arose through the Customer’s fault), the costs of shipping the Goods to the Seller and back are borne by the Customer. The Seller may make the return of the Goods conditional on the Customer first covering the shipping costs.
  11. The Customer may submit a complaint regarding non-conformity of the Goods by sending it to the Seller’s address indicated in the Terms (postal or e-mail address). The complaint should contain data enabling identification of the Customer, the subject of the complaint and the related demands.
  12. If an incomplete complaint is received that prevents it from being processed, the Seller will call on the Customer to complete it, failing which the complaint will be left unprocessed. The Customer may submit a complaint using the template set out in Appendix 2 to these Terms.
  13. All complaints are resolved promptly, no later than within 14 days of submission. The person submitting the complaint receives a reply by e-mail sent to the address from which the complaint was sent.
  14. Any deficiencies in the complaint will be reported to the Customer promptly, together with information on how to complete the complaint.
  15. This section does not apply to Goods serving solely as a carrier of digital content.
  16. The provisions of this section concerning the Consumer apply accordingly to contracts concluded by a Trader with consumer rights. 

§10 Guarantee

  1. In addition to the rights arising from the warranty or the Consumer Rights Act, some Goods may be covered by a guarantee. In such a case, information about the guarantee will be set out, among others, in the Offer or in a separate document in accordance with the rules provided in the Consumer Rights Act.

§11 Withdrawal from the contract

  1. This section sets out the rules for withdrawal from the contract by a Consumer and a Trader with consumer rights.
  2. A Customer who is a Consumer or a Trader acting with consumer rights has the right to withdraw from the contract within 14 days, subject to the provisions below. To exercise the right of withdrawal, the Customer should inform the Seller by an unequivocal statement, sending e.g. an e-mail or letter to the address indicated in the Terms. A model withdrawal form is set out in Appendix 1 to the Terms.
  3. In relation to Goods for which the right of withdrawal applies, the Customer may also submit the statement of withdrawal through the online withdrawal function available in the Service (clearly marked, e.g. with an “Withdraw from the contract” button). This function is available throughout the withdrawal period and allows the statement to be submitted without the need to contact the Seller. After the statement is submitted, the Seller promptly confirms receipt on a durable medium (e.g. by an e-mail containing the content of the statement and the date and time of its submission). Use of the online function does not exclude the possibility of withdrawing in another way, including by using the template set out in Appendix 1 to the Terms.
  4. The right of withdrawal does not apply to certain contracts, of which the Customer will be informed before placing the Order, in particular:
    • where the subject of performance is a non-prefabricated item, manufactured to the consumer’s specification or serving to meet their individualised needs (made-to-order products, such as our lamps).
  5. The Customer referred to in paragraph 2 is liable for any reduction in the value of the Product resulting from using it in a manner going beyond what is necessary to establish its nature, characteristics and functioning. 

§12 Returns – effects of withdrawal

  1. In the event of the Customer’s withdrawal from the contract, the Seller shall, promptly and no later than 14 days from receipt of the withdrawal notice, refund to the Customer all payments received from the Customer, including delivery costs (except for additional costs resulting from the Customer’s choice of a delivery method other than the cheapest ordinary method offered by the Seller).
  2. Return address: ul. Antoniego Bohdziewicza 25, 01-685 Warsaw, Poland.
  3. Refunds are made using the same means of payment used by the Customer in the original transaction, unless another means is clearly agreed with the Customer.
  4. The Seller may withhold the refund until it has received the returned product or until the Customer provides proof that the product has been sent back, whichever occurs first.
  5. The Customer is required to return or hand over the product to the Seller promptly, and no later than 14 days from the day they informed of the withdrawal. The deadline is met if the product is sent before the 14-day period expires.
  6. The Seller refunds the cost of delivering the Product up to the amount of the cheapest ordinary delivery method offered in the Store. The Seller is not obliged to refund the difference in delivery costs.
  7. The Seller does not bear the cost of return shipping in the event of withdrawal within 14 days.

§13 Copyright and licences

  1. All materials made available by the Seller, including Products, photographs, texts, graphics, multimedia and trademarks, are works within the meaning of the Act on Copyright and Related Rights and are subject to legal protection.
  2. The copyright to the above materials belongs to the Seller or another entity from which the Seller has obtained the appropriate licence. Materials may also be used by the Seller on another legal basis.
  3. All materials made available by the Seller may be used solely by the Customer for their own use, unless the Offer provides otherwise. Further distribution, sharing, copying and downloading of materials in any way beyond the scope of permitted use is prohibited.
  4. The Seller grants the Customer a non-exclusive licence, without the right to sub-license and without territorial restrictions. Time restrictions arise from the Offer or these Terms. Remuneration for granting the licence is included in the price.
  5. The Customer has the right to use the materials in the following fields of exploitation: recording and reproducing the work using a specific technique for their own use, including printing, reprographics, magnetic recording and digital technique; trading in the original of the Physical product – placing it on the market, lending or renting the original; and disseminating the work in a manner other than the above – public performance, exhibition, display, screening, broadcasting and rebroadcasting, and making the work publicly available so that anyone may access it at a place and time of their choosing.
  6. In the event of a breach of the prohibition referred to in this section, including infringement of copyright, the Seller has the right to demand compensation and redress from the Customer. The Customer may in this respect bear civil or criminal liability.
  7. The Seller has the right to periodically update the Products.
  8. The provisions of the law of the Republic of Poland apply to these Terms. 

§14 Content restrictions – illegal content, reporting and point of contact

  1. The Customer is required to use the Service lawfully and ethically, respecting personal rights and the copyright and intellectual property of the Owner and others.
  2. It is prohibited to post content that is contrary to the law.
  3. Content may not promote, endorse or depict (including via links to other websites) the commission of offences specified in Directive 2017/541 (the “Directive”), such as, among others: human trafficking; terrorism-related offences (the full catalogue listed in Article 3(1) of the Directive); the dissemination of public messages with intent to incite the commission of offences listed in the Directive; soliciting others to commit or contribute to such offences; providing or collecting funds intended to be used to commit terrorist offences; and producing or using false official documents with intent to commit offences listed in the Directive.
  4. Content may not contain information that: infringes moral or economic copyright; breaches good practice or moral standards, offends the dignity of others or infringes the personal rights of others, including the right to one’s image.
  5. Reporting illegal content / point of contact: reports of illegal content can be made using the form set out in Appendix 3 to these Terms, sent to the Seller’s contact details. The Seller acts as the point of contact for the purposes of the Digital Services Act (DSA). 

§15 Final provisions

  1. Amicable dispute resolution and complaint handling. A Consumer may turn to: a permanent consumer arbitration court with a request to resolve a dispute arising from the concluded contract; a voivodeship inspector of the Trade Inspection with a request to initiate mediation proceedings for the amicable settlement of a dispute between the Customer and the Seller; or a district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection, to obtain assistance regarding the contract.
  2. The Seller reserves the right to amend the Terms for important reasons, in particular due to changes in the law to the extent that such changes require the Seller to amend these Terms (in particular changes to the Civil Code, the Consumer Rights Act, the Act on Providing Services by Electronic Means), as well as pursuant to binding decisions of UOKIK, the President of the Personal Data Protection Office or court rulings to the extent corresponding to those decisions/rulings, and in the event of a material change in business factors, provided there is a causal link between that change and a change in the Seller’s costs of providing services.
  3. The applicable law is Polish law, subject to paragraph 4 below.
  4. The competent court is a Polish court, subject to paragraph 4 below.
  5. For a Customer who is a consumer, the provisions of the Terms do not deprive the consumer of the protection afforded by the provisions of the law of their country of habitual residence that cannot be excluded by contract. Where the provisions in force in the consumer’s country are more favourable to them and cannot be excluded by contract, they will apply to the contract concluded between the Customer and the Seller.
  6. The rules for processing personal data are set out in the Privacy Policy.
  7. The Terms apply from 16 June 2026. 

§16 Other provisions concerning traders

  1. The provisions of this section apply to a Trader who is not a Trader with consumer rights.
  2. The court competent to resolve disputes between the Seller and a Trader who is not a Trader with consumer rights is the court having jurisdiction over the Seller’s registered office, excluding Article 46(2) of the Code of Civil Procedure.
  3. The Seller has the right to terminate the contract with a Trader who is not a Trader with consumer rights with immediate effect. To do so, the Seller sends the Trader a statement of termination to their e-mail or postal address. The Trader waives any claims in this regard.
  4. The Seller is not liable for lost profits in relation to a Trader who is not a Trader with consumer rights.
  5. In relation to Traders who are not Traders with consumer rights, all liability under the warranty for physical and legal defects of the item sold is excluded. Such Traders are required to inspect the goods on receipt and report any remarks directly upon delivery.
  6. Traders who are not Traders with consumer rights are not entitled to withdraw from the contract.
  7. The provisions of these Terms concerning returns and complaints are excluded with respect to such Traders.
  8. The Seller’s liability towards a Trader who is not a Trader with consumer rights is limited to twice the Seller’s remuneration under the performed Contract, unless the damage was caused intentionally. 

Appendix 1

MODEL WITHDRAWAL FORM

Complete this form if you wish to withdraw from the Contract.

Date and city:

Your name:

Your address:

Your e-mail:

Your phone:

NATALIA MALARSKA la folie studio projektowe, ul. Antoniego Bohdziewicza 25, 01-685 Warsaw, Poland

Withdrawal from the contract

I withdraw from the contract dated:

Order number:

Appendix 2

COMPLAINT FORM

Complete this form if you wish to submit a complaint regarding non-conformity of the Product with the Contract.

Date and city:

Your name:

Your address:

Your e-mail:

Your phone:

Order number:

Order date:

NATALIA MALARSKA la folie studio projektowe, ul. Antoniego Bohdziewicza 25, 01-685 Warsaw, Poland

Complaint notification

Product concerned:

Non-conformity identified on (date):

The non-conformity of the Product with the contract consists in:

In view of the above, I request:

Appendix 3

REPORT OF ILLEGAL CONTENT

Complete this form if you wish to report illegal content, content infringing the rules of use, or harmful content published via boldandpanache.com.

Date and city:

Your name:

Your address:

Your e-mail:

Your phone:

NATALIA MALARSKA la folie studio projektowe, ul. Antoniego Bohdziewicza 25, 01-685 Warsaw, Poland

URL(s) of the content you consider illegal:

Which content on the site is illegal (specify precisely):

Justification for the report:

I declare that, to the best of the good-faith knowledge of the person or entity on whose behalf I am making this report, the information and allegations it contains are accurate and complete.

This is an English translation provided for the convenience of our international customers. The legally binding version of these Terms is the Polish version; in the event of any discrepancy, the Polish version prevails.